If you are a Nauka customer, you are valuable — because your satisfaction and expectations matter to us. That’s why we offer you a free return and exchange guarantee. If for any reason you are not satisfied with your order, you may return or exchange the product(s) within 14 days from the delivery date, provided that they are in their original packaging, unopened, unused, and with the labels intact.
You can initiate your return process by logging into your account and accessing the "My Return Requests" section under the relevant order, or by visiting our "Easy Return" page on the homepage. With the return code you receive from this page, you can send your package free of charge via MNG Kargo. If you prefer to use a different shipping company for your return or exchange, please note that you will be responsible for the shipping cost.
For international orders, all return and exchange costs are the responsibility of the customer.
Returns or exchanges are not accepted for products that have been opened, had their labels removed, used, or damaged in a way that makes them unsuitable for resale.